Customize Amazon Quick embedded chat into your application
AWS details how to customize Amazon Quick embedded chat within a web application, covering styling, branding removal, and a custom agent persona to match a brand.
#customer-service
8 articles tagged with “customer-service”.
Ford’s new AI assistant can check your fuel levels and tire pressure
Ford is rolling out an AI-powered chatbot in its Ford and Lincoln apps that answers vehicle-specific questions such as fuel levels, cargo capacity, and towing limits.
How Mobileye transformed support operations using Amazon Bedrock AgentCore
Mobileye deployed an AI agentic support solution on Amazon Bedrock AgentCore, using a hybrid architecture to connect on-premises systems with AWS cloud while maintaining governance and security.
Automating customer retention workflows in Amazon Quick
AWS outlines how to build a no-code customer retention workflow in Amazon Quick that flags at-risk customers from call transcripts and CSAT data, then generates personalized retention letters.
Encore AI raises $30M to build AI agents that learn from customer calls
Encore AI has raised $30 million to build AI agents that analyze calls, messages and CRM data to identify effective sales techniques and turn them into playbooks.
Synthesia’s AI training platform is moving beyond videos into live coaching
Synthesia introduced AI Roleplay Sessions, an interactive enterprise training tool where employees rehearse workplace conversations with AI avatars that provide feedback, scoring, and analytics.
AI Voice Agents in Call Centers: What Works, What Frustrates
AI voice agents can now hold a real phone conversation. Here is where they genuinely help in call centers, where they backfire, and how to roll them out so customers don't revolt.
AI in Customer Service: What Works, What Backfires
Customer service was one of the first big enterprise uses of AI. Here is where it genuinely helps, where poorly deployed bots backfire, and what a good rollout looks like.