OpenAI and ServiceNow expand partnership across enterprise workflows

OpenAI and ServiceNow are expanding their partnership to embed OpenAI models and agents into ServiceNow, while making ServiceNow workflows available in ChatGPT and Codex.

By AIWI EditorialReviewed by Chayanika DivekarAI-assisted summary · human-reviewed1 min readPublished Oct 28, 2026

Single source1 source

Reality Check

Availability: Announced only
Hype-o-meter: Some hype
Who it's for: Enterprises · Developers
Do this now: Watch for integration details and availability timelines from OpenAI and ServiceNow.
Claims check: The input only states the scope of the partnership expansion without technical or availability specifics.
Corroboration: Single source · 1 source

Key Takeaways

OpenAI and ServiceNow are expanding an existing partnership
OpenAI models and agents will be brought into ServiceNow
ServiceNow workflows will be accessible within ChatGPT and Codex

OpenAI and ServiceNow announced an expansion of their partnership focused on enterprise workflows. Under the expanded arrangement, OpenAI’s models and agents will be integrated into ServiceNow and its workflows, while ServiceNow workflows will be made available within ChatGPT and Codex.

Why it matters

The move connects OpenAI’s models and agents with ServiceNow’s enterprise workflow platform, creating two-way integration across the two companies’ products.

Who should care

Organizations using ServiceNow for enterprise workflows, as well as teams working with ChatGPT and Codex, may find relevance in the broadened integration.

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